CONTACT US

Your wellness is not a luxury, it is a necessity

PHONE US

+44 (0) 20 7284 1168

EMAIL US

hello@authentikwellness.com

FIND US

Authentik Wellness, 5 Ella Mews, London, NW3 2NH

SEND US A MESSAGE

FAQ

Frequently Asked Questions

Each coach has a short introduction which should give you a good indication of compatibility.  Should you wish to know more, you can book a chemistry session with the considered coach/coaches for £50 per session per coach.

Your information dashboard remains accessible.  Our system is GDPR compliant. Should you wish, you do have the option to remove your account details in which case it will be deleted on our side.

You will still have access to your dashboard and existing Wellness Assessment results, but you will be unable to update the results and you won’t be able to access any information/material/programmes or videos on the platform.

You will be able to make block bookings with any coach or you can schedule a chemistry session with any coach of your choosing.

You can upgrade your Free Trial Subscription to the Independent Journey (£20) or to the Premium Journey where you can make block bookings with a coach.  You can also unsubscribe from the Independent Journey at any time without notice.  Remember, you will pay £20/month subscription fee and the Premium Journey with a Coach is payable upfront.  Therefore, once these booked sessions have been filled, you may choose to rebook more sessions, or you may simply remain on the Independent Journey.

No, you may unsubscribe at any time using a link on your dashboard.

Although we doubt this will happen, we do realise that every shoe has its fit.  We strongly recommend booking a Chemistry Session with a coach before you commit to block bookings.  However, if you are not happy with your Coach, you may contact our Support Team.  The Support Team will investigate the matter and allocate another suitable coach to you.

No, you may unsubscribe at any time using a link on your dashboard.

Doing the AW Wellness Assessment should give you a good indication of where to start on your wellness journey.  We have predetermined exercise programmes for various levels of fitness if it is the Body Pillar you wish to start with.  If it is the Heart or Head Pillars that require your attention, you can follow a series of written courses.  Either way, we do have various articles that should give you information on how to start and progress.

No, not yet, but this is something to consider in the new year.  Thank you for a good idea.

We do not offer discounts on the following 1 wellness pillar only, as we strongly advise against this.  Our philosophy is to give equal care and attention to the Body, Heart, Head AND Health Foundation.  Only then can one be holistically well.

Your programme remains your property and you will always have access to it, even if you wish to unsubscribe from AW.

We value our Coach’s focused individual sessions and therefore we do not offer discount on these sessions, however if you have comprehensive wellness requirements, we do offer tailored wellness packages where the preferred coaches work as a team to best suit your needs and this will be at the best price.

Follow the Prompts on our Website.  Remember your Password.  It is recommended to complete the Wellness Assessment as this will indicate where you need to focus your attention on.  You will still have access to the whole platform regardless of the recommendation if you are subscribed for the Independent or Premium Journeys.

You will receive an email which will allow you to reset it.  Just follow the prompts.

When you access your Coach’s Profile, there is a tab for communication.  This will open up to a chat box allowing you direct communication with your Coach.  You will also be notified of any communication from your Coach via your notification tab.

Your wellness is not a luxury it is a necessity!

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